Returns & Refunds
We hope you will be completely satisfied with any product purchased from Mum N Me. If you wish to return an item to us, we aim to make it as quick and convenient as possible. All products are protected by a 14 Day Money-back Guarantee which, in accordance with the distance selling regulations, guarantees a full refund or product exchange if the item is returned in an unused/unopened condition, within 14 days of receiving the order as per the date recorded by our shipping partner. There is no exchange or refund on car seats or hygiene products.
All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery excluded) will be credited when Mum N Me has received and processed your return.
The item must be returned to Mum N Me unused and in as new condition with all packaging and labels intact.
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by Mum N Me. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after 14 days cannot be refunded.
How do I make a return ?
Firstly obtain an RMA number from our Customer Support team by opening a ticket ()
Goods should then be returned via an insured, traceable service to reach us on or before the return date shown (it is advisable to make a note of any tracking numbers in case they are required).
Tags must not be removed from products and all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product', for us to be able to refund the returned items.
Please ensure that the delivery note enclosed with your order is completed and returned with your parcel. Also make sure goods are securely packaged to avoid damage in transit as we cannot issue a refund for damaged goods returned to us.
Our Return address is:
Mum N Me, Tramore Road Business Park, Tramore Road, Waterford City
All refunds will be processed in accordance with our returns policy. We will send you an email letting you know we have received and processed your return.
After you have received the email please allow 7 - 10 business days for the refund to be credited to your account.
If you are returning an item because it is unwanted delivery charge is non refundable.
If the product is returned because it is defective or not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.
Please allow up to 2 weeks for refunds to be processed and refunded to your card.